TotalDesk (Utilities)

The All in A single WP Helpdesk Remedy

TotalDesk is the only all in one particular helpdesk option for WordPress. Which includes a ticket- &#038 notification technique, livechat, expertise base, report and integration module it consists of all help attributes, that you need to have. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Characteristics

  • Ticket Program
    • three Differnt New Tickt Types
    • Inbox Fetching
    • two Roles: Agent &#038 Reporter
    • My Tickets Web page
    • Set default values for new tickets
    • Set personal ticket Status
    • Set custom ticket Kinds
    • Set custom ticket Project / Systems
    • Attachment Help
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Kind
    • Saved replies
    • Logging / History technique
    • XLS export
    • Reporters &#038 Agents can reply to E mail
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archieve Folder
  • Notifications
    • E mail Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been developed
    • Notify when somebody replied
    • Notify when a status has changed
    • Notify when an agent has ben assigned
  • Livechat
    • Start off a chat with a new topic (new ticket)
    • Enter a chat with a offered ticket ID
    • Send a message (new ticket) when no agent is on the internet
    • Just about every chat conversation will be saved
  • Know-how Base
    • Generate a FAQ primarily based on a ticket
    • Group FAQs into subjects
    • Set custom Icons for Subjects
    • Reside search for FAQs
    • Track FAQ views
    • three Constructed in widgets
    • Order FAQs by View / Reputation
    • two Layouts (boxed, list)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Sort
    • Tickets By Program
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year &#038 Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Effectively Documentented

Compatibility

  • WordPress three.eight.1+
  • PHP five.four+
  • WPML Help
  • WooCommerce three.1

Changelog

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1..two
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- NEW:  Rating Program for FAQ Articles
        See Solutions > FAQ > Allow Rating
- NEW:  Disable the dislike button
- NEW:  Widgets now help order by likes / dislikes
- NEW:  Show single FAQs only to logged in customers

======
1..1
======
- Repair: WooCommerce class misses selections
- Repair: Menu does not show up
- Repair: following_widget args notice
- Repair: Livechat count problem

======
1..
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- Inital release

Reside Chat
-> Agents see list of open chats by reporters
-> Leave message when no agents are on the internet -> Ticket
-> Reporter demands to be logged in
-> Default Welcome Message
-> Enter chat through Ticket ID
-> Generate a new chat -> new Ticket
-> Chat history stored as Ticket Comments

Ticket Program
-> Inform Agents in Notifications
-> HTML WYSIWIG Comment Kind
-> Attachments
-> Saved replies
-> Default Message
-> My Tickets (for reporter & agents)
-> Logging / History technique
-> XLS export
-> Agents can reply to E mail
-> Ticket Overview (assigned to, status in colors)
-> Set Inbox Folder 
-> Set Inbox Archieve Folder 

Know-how Base
-> Widget Help
-> Most viewed / loved
-> Set a default order by
-> Custom Icon per category
-> Password Protection (can be set by WP default)
-> Various Layout
-> Was this beneficial?

Integrations
-> Slack (https://my.slack.com/solutions/new/incoming-webhook)
-> WooCommerce
-> Envato

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Future Plans
======
-> Private Notes
-> Recaptcha
-> Github
-> Jira
-> Ticket Priorities
-> Track FAQ search search phrases